Privacy Policy

Albor Digital Canada (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use BowValleyCleaners.ca (the “Site”).

By using the Site, you consent to the practices described in this policy.

Information you provide directly: Name, email address, phone number, property details, business information, service areas, specializations, and any other data you submit through quote requests, business listing forms, partner applications, or when contacting us.

Usage data: Pages visited, features used, device type, browser type, IP address, and referring URLs.

Cookies and tracking data: See our Cookie Notice for full details.

Public directory data: Business names, ratings, review counts, and other information compiled from publicly available third-party sources for directory listings.

We use collected information to:

• Operate and maintain the Site and directory
• Process quote requests and route them to relevant cleaning businesses
• Review and publish business listing and partner application submissions
• Respond to inquiries and support requests
• Send transactional communications related to your submissions
• Improve and develop the Site
• Detect and prevent fraud or misuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for targeted advertising on behalf of third parties.

If you are located in Canada, we process personal information in accordance with the Personal Information Protection and Electronic Documents Act(PIPEDA) and applicable provincial privacy legislation, including Alberta's Personal Information Protection Act (PIPA) where applicable.

If you are located in the European Economic Area, our legal bases for processing include: performance of a contract (to provide our services), compliance with legal obligations, our legitimate interests in operating and improving the Site, and — where required — your consent.

We may share your information with:

• Directory-listed cleaning businesses, when you submit a quote request and we match you with relevant providers
• Service providers who assist in operating the Site (e.g., cloud hosting, database providers, analytics services), under confidentiality agreements
• Law enforcement or regulatory bodies when required by law
• A successor entity in the event of a merger, acquisition, or sale of assets

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Quote requests and form submissions are retained for a reasonable period to support matching, follow-up, and operational records. You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing
• Withdraw consent at any time, where processing is consent-based
• Receive your data in a portable format
• Lodge a complaint with a privacy commissioner or supervisory authority

To exercise any of these rights, contact us at contact@bowvalleycleaners.ca. We will respond within 30 days.

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will delete it promptly.

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your own, including Canada and the United States (where some of our service providers may operate). We take steps to ensure that appropriate safeguards are in place for such transfers in compliance with applicable law.

The Site may contain links to third-party websites or services, including listed cleaning companies. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests: contact@bowvalleycleaners.ca